Policies and Disclaimers

Check In:  

 

  • Standard check-in time is 3:00pm 

  • ID and credit card are required at check in.

  • Credit card details are held for payment, incidentals and security against any additional charges or damages. Cancellations or modifications to reservations 

  • Cancellations or modifications for a room reservation must be received 72 hours prior to 3pm day of arrival. If cancellation or modification of a reservation is not made by the required time (no show) 100% of the first night’s accommodation or 20% of the total booking, whichever is higher will be charged to the Guest’s credit card. 

 

Notice:

 

  • Cancellations or modifications must be made via the same channel as the original reservation; i.e., travel agent, internet booking engine or direct. 

  • No credits will be given for modifications to length of stay which are made after checkin. Guest's credit card will be charged for the full amount of the original reservation. 

  • Reservation Minimum stay during the high season 7 nights (Early November to late April and in July when carnival is celebrated), low season 3 nights (early May to late October). Pre-paid accommodations 

  • No refunds will be made for cancellations or modifications to stay, no-shows or early check outs during the 72 hour window or after check-in. Check out: 11:00 AM 

  • Late checkouts must be arranged in advance and are subject to room availability and will incur an additional fee, as follows: up to 1

  • Additional cost of 30usd during low season and 50usd during high season applies to the extra rollaway bed added upon request not extra third person.

  • Pool towels gone astray while be charged to your credit card on file during or after departure.

 

Rules & Regulations:

 

All rules and regulations of the facility must be adhered to which include but are not limited the above and following: 

  • No smoking in any of our guest rooms or common areas except the stipulated upper floor balcony. Smoking in prohibited areas will incur a charge of USD$100.00. 

  • Pets are not allowed in any area of the property. 

  • For security purposes and the safety for all our guests, all keys must be left at front desk before exiting the property. Lost keys will incur a replacement charge of USD$50. 

  • No excessive noise on the property, i.e., no loud TVs, music, etc. 

  • Be courteous and respectful to the staff and other guests. 

  • No running or loitering in the hallways. 

  • Stairwells are for emergency purposes and staff. 

  • No defacing of the property. 

  • Outside visitors are not permitted beyond the lobby area. No visitors after 8:00pm. 

  • Any "incidental" damage charges are the responsibility of the reserved guest. These could be but not limited to carpet, towels, or upholstery stains, holes in walls, furniture or appliance damage, extra cleaning due to the state the room was left in. Charges for incidentals will vary in cost by type of damage. 

  • The management reserves the right to terminate the lodging of guests if any of the above policies, rules and regulations are violated. In such case, no refund will be given; you will be liable for any additional damages to the room or furniture.

Morne Manor Bed & Breakfast | Morne Fortune Castries Saint lucia | All rights reserved Copyright © 2012-2016 Site by Clifton Designs

Contact Us: phone US 17582852431 / UK  0017582852431  Fax 17584519351 email info@mornemanor.com